Cancellation and Refund Policy

At SS Snacks, we strive to provide our customers with the highest quality products and services. Please review our cancellation and refund policy outlined below:

1. Order Cancellation

• Customer-Initiated Cancellation: Once an order has been placed and payment has been processed, cancellations are not permitted. We encourage you to review your order carefully before finalizing the purchase.

• SS Snacks-Initiated Cancellation: We reserve the right to cancel an order for reasons including, but not limited to, product unavailability, pricing errors, or inaccuracies in product descriptions. In such cases, customers will receive a full refund of any payments made.

2. Refunds

• Eligibility: Refunds are applicable only if SS Snacks cancels your order due to the reasons mentioned above.

• Process: Refunds will be processed using the original payment method. For credit card payments, the refund will be credited back to the same card. Payments made through mobile wallets or other gateways will be refunded via the same method.

3. Damages and Missing Products

• Unboxing Videos: To address any issues related to damaged or missing products, customers are required to provide an unboxing video of the package. This video serves as evidence and is essential for processing claims.

• Reporting Issues: If you encounter any problems with your order, please contact us promptly with the unboxing video as documentation.

4. Contact Information

For any questions or concerns regarding cancellations, refunds, or product issues, please reach out to us at:

• Email: contact@sssnacks.com

• Phone: 9080864223

By placing an order with SS Snacks, you acknowledge and agree to the terms outlined in this cancellation and refund policy.